Covid-19 Update

Covid-19

Tour America are following the guidelines in place by the Dept of Foreign Affairs and the World Health Organisation. Our team are working remotely and are available should you wish to discuss your booking.

Given the fast changing situation, you should check the latest entry requirements for your destination on the Department of Foreign Affairs website: https://www.dfa.ie/travel/travel-advice/

Should you have any queries about your travel plans, we would encourage you to contact our customer service team on 01 817 3500 between the hours of 10am-2pm Monday - Friday. Outside of these hours please contact us via our social media platforms.

Entry Into the United States

Avoid non-essential travel until further notice.

We are aware of the US Government’s decision to restrict entry into the United States , due to the situation with the Coronavirus. This has affected flights departing from Ireland to the USA from 4am Tuesday 17th March, we are continuing to monitor for updates on when travel will recommence to the USA.

Customers booked to travel to the USA departing up until 30th June 2021 , should contact Tour America on 01 817 3500, where we can discuss your booking further.

For any other restricted areas, we would continue to direct you to https://www.dfa.ie/travel/travel-advice/ for the most up to date travel advice

For updates on the Coronavirus, please use the following links

https://www.cdc.gov/coronavirus/2019-ncov/about/index.html
https://www.dfa.ie/travel/travel-advice/

Customers Booked to Cruise

Here are the links to the Coronavirus Health Protocols of the Cruise Companies that we book with:

ROYAL CARIBBEAN

MSC CRUISES

CELEBRITY CRUISES
‍
NORWEGIAN CRUISE LINE
‍
PRINCESS CRUISES

Waive of Change Fees Holiday Departing in 2021

Your booking is subject to our standard terms and conditions: T&C

‍However in light of recent news on the Coronavirus COVID-19 outbreak, we understand you may want some flexibility in being able to change your plans in the future.

We have therefore introduced our book with confidence policy for new bookings departing in 2021 and beyond. This policy shall also apply to rebookings however there are some exceptions which will depend on our supplier policy. Please check with us in regards to this. The following terms and conditions apply to our book with confidence policy.

• Your booking is due to depart before 30th June 2021
  
• You have made payment to us in line with our standard terms and conditions
  
• Waiver for change fees only applies where the relevant supplier has a current policy in place which directly relates to your travel arrangements. Some restrictions will apply including travel after a certain date, which will be advised by supplier.
  
• If you decide to change your plans, although change fees will be waived, if the new dates of travel have a higher cost, then the difference will require to be paid
  
• The waiver only applies to bookings departing up to 30th June 2021
  
• All of the above are governed by the waiver restrictions of suppliers involved
  
• If you decide to change your holiday prior to the cancellation of your carriage by Airline/Suppliers you will not be entitled to a refund if your trip is subsequently cancelled by Airline/Supplier.
  

Refunds

Tour America is working tirelessly with all our partners and suppliers to secure refunds for our customers in relation to travel which has been cancelled due to the Covid-19 crisis.

Due to the unprecedented number of bookings affected, we are experiencing delays in supplier responses.

It is important to note, we can only supply refunds on bookings where the supplier/airline has refunded Tour America. There will be a service charge on all bookings to cover costs incurred during the booking and subsequent cancellation of your reservation.

We assure you we are working hard to resolve any delays in this process, and ask you to bear with us during this time. We will process your refunds at the earliest possible date, and trust you will understand the timeline will be dictated not by us, but by our partners and suppliers. We anticipate this may take some time. A nominal fee will apply to refunds at this time.

We appreciate all your kind words and comments over the past number of weeks. It has been, and remains a very difficult time for our staff, but they are fully committed to assisting every customer affected by the current situation.

We hope you all stay safe and well.